Careers in Service
A career in our Service Department means becoming a key point of contact for customers across South Wales and the South West of England. Service Advisors welcome customers, manage appointments, create job cards, communicate with technicians, and update customers throughout the repair or maintenance process.
Depending on the dealership, teams include Service Advisors, Senior Advisors, Service Managers, and Workshop Controllers who focus on workflow and technical coordination. Although warranty claims are managed centrally, service teams still support with early triage and information gathering.
The role involves using DMS systems, manufacturer platforms, online booking tools, and video systems to deliver clear, accurate information. Customers rely on our teams to explain work required, obtain authorisations, estimate costs, and ensure every visit meets high standards.
As a family-run business with long-standing teams and modern dealerships, we prioritise customer service, efficiency, and clear communication. The environment is fast-paced and structured, with Saturdays typically included, and offers a rewarding path for those who enjoy helping people and working with both technical and administrative detail.
What our Service teams do
Our IT team cover a broad range of responsibilities:
- Customer Check-In: Greeting customers, confirming appointments, and preparing job cards.
- Communication: Explaining diagnostic results, service requirements, and repair recommendations clearly.
- Authorisations: Gaining approval for work, costs, and additional findings from customers.
- Technician Liaison: Working closely with technicians and workshop control to ensure accurate information and smooth workflow.
- Appointment Management: Handling bookings, changes, and follow-ups using online systems and manufacturer platforms.
- Service Plan Support: Identifying suitable service plan opportunities and advising customers appropriately.
- Progress Updates: Keeping customers informed throughout the day, addressing queries and managing expectations.
- Warranty Assistance: Supporting the warranty team by gathering details and liaising with customers when required.
- Payments & Invoicing: Managing customer payments, invoices, and documentation at collection.
- Customer Experience: Ensuring a professional, friendly service that reflects dealership standards.
In short, our Service Department delivers clear communication, efficient coordination, and excellent customer care at every stage of the aftersales journey.
What we're looking for
We look for individuals who bring strong customer service skills, excellent organisation, and the ability to work confidently at pace. Service roles require a balance of communication, accuracy, and technical understanding, so being able to explain information clearly and manage several tasks at once is essential. While automotive knowledge is helpful, we provide full training for motivated candidates.
Our service environments are modern, professional, and busy throughout the day. Advisors interact with customers in person and by phone, handle multiple systems, and support technicians to keep the workshop running efficiently. The role is structured and deadline-driven, especially during morning peaks, but highly rewarding for those who enjoy a mix of people-facing and administrative work. Saturdays form part of the working week.
We welcome candidates from all backgrounds, including those new to the motor trade, experienced service advisors, and people with strong transferable skills from customer-facing roles. With long-standing teams, progression opportunities, and a family-run culture, the Service Department at Mon Motors provides a stable, engaging career with clear room for growth.
Why choose Mon Motors?
Contributory Pension Scheme
Generous holiday allowance
Life assurance scheme
Employee Assistance Programme (EAP)
Manufacturer-led training and career development
Car benefit scheme
Flexible working arrangements
Servicing, Parts & Accessory discounts
