Careers in Customer Reception Team
A career within our Customer Reception Team means becoming the face of our dealerships across South Wales and the South West of England.
Every site has at least one dedicated receptionist, with our larger locations supported by front-of-house teams of four or more. Reception staff welcome visitors, manage showroom flow, oversee hospitality, and provide consistent support across sales, service, and parts. Although they do not handle payments or booking adjustments, they play a key role in signposting customers, coordinating with departments, and maintaining a professional, modern showroom environment.
As a family-run business, we place strong emphasis on customer focus, clear communication, and offering a consistent high-quality experience across all brands. The role is varied and busy, often shifting from greeting visitors to preparing refreshments or supporting colleagues. Whether you are new to front-of-house work or bring experience from hospitality or retail, this team offers a rewarding opportunity to build confidence, develop customer interaction skills, and grow within a supportive company.
What our Customer Reception teams do
Our Reception teams cover a broad range of responsibilities:
- Greeting Customers: Welcoming visitors to the showroom and ensuring they feel acknowledged and supported.
- Front Desk Management: Overseeing the reception area and maintaining a professional, organised environment.
- Visitor Direction: Guiding customers to sales, service, or parts teams and ensuring a smooth handover.
- Appointment Support: Monitoring appointment screens and helping manage showroom flow.
- Hospitality: Preparing refreshments and ensuring waiting areas are comfortable and well presented.
- Customer Assistance: Answering general enquiries and helping visitors navigate our dealerships.
- Showroom Standards: Maintaining cleanliness, appearance, and brand presentation throughout front-of-house areas.
- Email Handling: Managing reception inboxes and communicating with internal teams.
- Team Collaboration: Supporting sales, service, and parts colleagues to ensure a seamless customer experience.
- Peak-Time Cover: Multi-tasking confidently during busy periods and adapting quickly to changing demands.
In short, our Customer Reception Team ensures every visitor receives a warm welcome and a professional, seamless experience from the moment they arrive.
What we're looking for
We look for individuals who bring confidence, warmth, and excellent customer service skills. The role involves constant interaction, so being organised, approachable, and calm under pressure is essential. Multitasking is a big part of the job, as receptionists often support several customers and departments at once.
The environment is modern, fast-moving, and customer-facing throughout the day. You will work within professional showrooms, representing both the brand and the wider Mon Motors business. Greeting visitors, assisting with enquiries, and managing hospitality are all part of creating a consistent experience that reflects our family-run values.
We welcome candidates from a range of backgrounds, including reception, hospitality, retail, and customer service. Whether you are starting out or experienced in front-of-house roles, this department offers a stable, engaging career in a supportive, people-focused environment.
Why choose Mon Motors?
Contributory Pension Scheme
Generous holiday allowance
Life assurance scheme
Employee Assistance Programme (EAP)
Manufacturer-led training and career development
Car benefit scheme
Flexible working arrangements
Servicing, Parts & Accessory discounts
