Support & Charities
At Mon Motors, we understand that everyone’s circumstances are different. Whether you're dealing with health challenges, financial pressures, or changes in personal circumstances, we’re here to help.
Talk to our team
Support available at Mon Motors
Our aim is to make your experience as straightforward, respectful, and supportive as possible. That’s why we’ve introduced a range of measures across all our dealerships to ensure we can respond to individual needs with care, flexibility, and understanding.
These include providing written materials in larger print, using clear and jargon-free communication, and allowing extra time for discussions, paperwork, or demonstration drives. We’re also happy to arrange for a support person to be present or to explore alternative payment or finance arrangements.
If your circumstances change and you need additional help, our team can guide you towards appropriate support, including contacting your finance provider or accessing advice from trusted, independent organisations.
Additional support and contact information
If you’re experiencing financial difficulty or changes in your personal circumstances, it’s important to know where to turn for help. This may include reaching out to your finance provider or speaking with charities and independent organisations that specialise in financial, health, or accessibility support.
If you’re reviewing your finance arrangements or unsure about terminology, you may find our car finance glossary & jargon buster page useful. You can also explore the finance products we offer to understand the different types of agreements available through Mon Motors.
Contacting your finance provider
How to get in touch with your finance lender
If you have financed your vehicle purchase and now require additional support, we recommend informing your lender. Lenders understand that circumstances can change during the term of your agreement and may offer solutions to assist with your current needs.
Below are the contact details for the finance companies Mon Motors may have introduced you to:
Audi Financial Services
Website: https://myaudifinance.vwfs.co.uk/
Email: customerservices@vwfs.co.uk
Phone: 0370 010 2007
Volkswagen Financial Services
Website: https://myvwfinance.vwfs.co.uk/
Email: customerservices@vwfs.co.uk
Phone: 0370 010 2022 (Passenger Cars)
Phone: 0370 010 2080 (Commercial Vehicles)
Škoda Financial Services
Website: https://myskodafinance.vwfs.co.uk/
Email: customerservices@vwfs.co.uk
Phone: 0370 333 4449
SEAT Financial Services
Website: https://myseatfinance.vwfs.co.uk/
Email: customerservices@vwfs.co.uk
Phone: 0370 333 4446
Ford Credit
Website: https://fce.ford.com/
Email: account@ford.com
Phone: 0345 712 5490
Volvo Car Financial Services UK Limited
Website: https://www.vcfsuk.co.uk/
Email: customerservices@vcfsuk.co.uk
Phone: 0800 085 1541
Evolution Funding
Website: https://www.evolutionfunding.com/
Email: customerservice@evolutionfunding.com
Phone: 01246 458 800
Independent support services
In addition to contacting your finance provider, you may find it helpful to speak with independent charities and organisations that offer free, confidential support on financial, mental health, and wellbeing matters.
Health
Support with mental health, ageing, dementia and emotional wellbeing.
Life Events
Guidance and support through major personal challenges and transitions.
Budgeting & Money Support
Free, impartial support for managing debt, budgeting or accessing benefits.
Capability
Support with accessibility, digital inclusion, communication and mobility.
How to raise a concern or complaint
We’re committed to providing a helpful, respectful and professional experience at every stage. If something hasn’t gone as expected, you can raise a concern through our complaints process. We’ll do our best to put things right and keep you informed throughout.