Careers in Customer Contact Centre
A career in our Customer Contact Centre means joining a centralised team that supports all Mon Motors dealerships across South Wales and the South West of England.
The team manages inbound and outbound service bookings, MOT reminders, web enquiries, and service plan upselling, ensuring customers receive knowledgeable and friendly support. Working across multiple brands, advisors book directly into aftersales systems, collaborate with parts teams for pricing, and help customers schedule the right work at the right time.
As a family-run business, we focus on providing a supportive, structured, and professional environment. The role is fast-paced, target-driven, and ideal for people who enjoy multitasking across multiple screens and systems. You do not need to be a mechanic or have technical knowledge, as our training covers everything you need. Whether you are new to customer services or bring contact centre experience, this department offers stability, varied work, and opportunities to grow your confidence.
What our Customer Contact Centre team does
Our Contact Centre team cover a broad range of responsibilities:
- Service Bookings: Handling inbound calls to book servicing, MOTs, and repairs across all dealerships.
- Outbound Reminders: Contacting customers with MOT and service reminders to support workshop efficiency.
- Web Enquiries: Managing online booking requests and responding to digital leads quickly and accurately.
- Service Plan Upselling: Advising customers on service plans and identifying suitable opportunities.
- Data & DMS Updates: Recording bookings, updating customer details, and maintaining accurate aftersales data.
- Customer Support: Providing friendly, helpful guidance without scripts or technical requirements.
- Parts Collaboration: Liaising with parts teams to obtain pricing for bookings and customer queries.
- Multi-Brand Knowledge: Supporting several franchises with clear processes and consistent service.
- Target Management: Working within a fast-paced, KPI-driven environment focused on accuracy and efficiency.
- Hybrid Working: Operating in an office-based team with some flexibility for hybrid arrangements.
In short, our Customer Contact Centre ensures every customer receives clear, efficient support when booking their service, MOT, or repair.
What we're looking for
We look for individuals with excellent communication, strong organisation, and the ability to work confidently at pace. You do not need automotive or mechanical experience, as full training is provided, but a positive approach to customer service and the ability to multitask across several systems are essential.
Our Contact Centre is fast-paced, target-driven, and highly collaborative. Advisors work with multiple systems, handle a steady flow of inbound and outbound calls, and support customers across many brands. The environment is supportive, structured, and designed to help you develop the skills needed for confident customer communication. Hybrid working is also available in some cases.
We welcome entry-level candidates as well as experienced contact centre professionals. With strong booking volumes, clear development pathways, and the backing of a family-run business, the Customer Contact Centre offers a rewarding career helping customers keep their vehicles safe and well maintained.
Why choose Mon Motors?
Contributory Pension Scheme
Generous holiday allowance
Life assurance scheme
Employee Assistance Programme (EAP)
Manufacturer-led training and career development
Car benefit scheme
Flexible working arrangements
Servicing, Parts & Accessory discounts
