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Apprentice Customer Service Representative

Location Bath Volkswagen
Team Customer Contact Centre
Salary £30k - £40k per year + £80k OTE
Workplace Remote
Contract Type Part time
Closing Date 20 Nov 2025

Apprentice Customer Service Representative

We’re currently looking for a skilled and motivated Vehicle Technician to join our aftersales team and play a key role in delivering the high standards our customers have come to expect.

Mon Motors is a family-run business with a proud history stretching back over five decades. From our beginnings in South Wales to becoming a trusted name across the region, we’ve built a reputation for quality, reliability, and a genuine passion for the automotive industry. We represent some of the most respected global manufacturers, including Audi, Ford, SEAT, ŠKODA, and Volkswagen, and operate a network of dealerships and service centres across South Wales and the West of England.

At Mon Motors, we recognise that our success comes from the people who work here. That’s why we invest in your training, support your development, and offer a working environment where your efforts are recognised and rewarded.

Key Responsibilities

As a Vehicle Technician, you’ll be part of a professional and forward-thinking team that takes pride in its work. You’ll get hands-on with the latest models and technology, benefit from regular manufacturer-accredited training, and enjoy clear opportunities for progression. Whether you’re carrying out routine maintenance, diagnostics, or more complex repairs, your contribution will be essential in keeping our customers safely on the road and their vehicles performing at their best.

Essential Skills and Qualifications

This is more than just a job—it’s a chance to grow your career in a business that genuinely cares about its people. If you’re passionate about automotive engineering, take pride in your technical skills, and want to be part of a supportive, ambitious company with long-term opportunities, Mon Motors could be the perfect fit.

Benefits of the role

Contributory Pension Scheme

Generous holiday allowance

Life assurance scheme

Employee Assistance Programme (EAP)

Manufacturer-led training and career development

Car benefit scheme

Flexible working arrangements

Servicing, Parts & Accessory discounts

Additional benefit 2

Working at Bath Volkswagen

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Mon Motors Volkswagen Bath

The Customer Contact Centre team

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Customer Contact Centre
Customer Contact Centre
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Donna Davies

Contact Centre Team Manager

Mon Motors

The way to achieve success is by helping others achieve theirs first. I believe in creating a space where everyone feels supported, valued, and encouraged to grow. By sharing ideas, celebrating achievements, and learning together, we build the trust and energy that flow through every conversation with our customers, ensuring every interaction feels positive and personal. This is what makes us the dream team.

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Our values

At Mon Motors, we believe in fostering a culture of growth and integrity. Our core values emphasise teamwork, innovation, and a commitment to excellence.

Trust Arrow
Trust is the foundation of everything we do. It means taking responsibility for our actions, fulfilling our promises, and doing the right thing every time. Acting with integrity builds confidence with colleagues, clients, and customers alike.
Respect Arrow
Strong relationships are key to our success. Helping others excel, treating colleagues as we would our customers, and considering different perspectives allows us to collaborate effectively.
Experience Arrow
Experience is about going the extra mile and creating meaningful interactions every day. Treating people the way we wish to be treated, showing care and respect, and listening attentively ensures every interaction leaves a positive impact.

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