What information do I need to make a GAP insurance claim?
Last updated on the 12th November 2025
To ensure your claim is processed smoothly, you’ll need to provide APG Cover with the following details:
- The reason for the total loss (e.g. theft, accident)
- Your original car purchase VAT invoice, showing the invoice number, purchase date, your name and address, vehicle details, and the full purchase price (including any extras)
- Proof of premium payment, this is usually provided by the retailer or listed on your finance agreement
- A valid crime reference number (if the vehicle was stolen), provided by the Police
- The finance settlement details from your lender, including the outstanding balance, remaining term, and any interest charges, this must be submitted within 30 days of the incident
If you're waiting on any of the above documents, you should still report your claim as soon as possible and send the remaining details once received.
Ready to begin? See ‘How do I claim on my GAP insurance policy?’